replayRefund policy
Return, replacement and refund flow
Customers should check products before leaving the shop. For online orders, manufacturing defects must be reported within 24 hours of delivery.
01Inspect before purchase
Buyers should check the product in front of the sales staff at the shop.
02Report quickly
Online delivery defects should be reported within 24 hours through the hotline.
03Replacement charge
Replacement through delivery service inside Dhaka costs ৳200; outside Dhaka courier charge applies.
04Refund timing
Refunds typically take 3 to 10 working days after the return is approved.
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Non-returnable situations
- Products are not returnable simply because they do not match a later preference or setup.
- Pre-order or booking amounts are generally non-refundable unless Skyland fails to deliver within the stated time.
- Refund charges may apply for bKash or POS transactions.
- SSLCOMMERZ online payment refunds also require 3 to 10 working days.